Terms of service

Summary. OT Elevate is an information service for parents and their athletes. A parent or guardian holds the account and is responsible for it, including any athlete login under it. Eli is AI, and what it tells you about eligibility is information, not a ruling — confirm anything that matters with your athletic director, your state association, or the NCAA Eligibility Center. Subscriptions are sold and cancelled through the Apple App Store. There are no multi-year contracts. The full terms follow.

1. Who these terms are between#

These terms are an agreement between you and OverTime Sport Operations, LLC, a Texas limited liability company (the “Company,” “we,” “us”). They cover the OT Elevate app, website, and related services (the “Service”).

By creating an account or using the Service you accept these terms. If you do not accept them, do not use the Service.

2. Who may use the Service#

• The account holder must be a parent or legal guardian, 18 or older.
• An athlete may have a login under that account if the athlete is 13 or older. The parent creates it and can remove it.
• No one under 13 may use the Service. We ask for age before collecting anything and refuse under-13 signups at that point.
• One account per family. Do not share your credentials with anyone outside your household.

3. What the Service is#

The Service keeps your athlete’s record, answers questions about rules and eligibility using a deterministic rules engine, and uses an AI advisor named Eli to explain those answers and talk with you about your athlete’s path.

Eli is AI. It is not a coach, counselor, doctor, lawyer, compliance officer, or school official. The app discloses this persistently, and reminds an athlete every three hours during a session. Eli may not be suitable for every minor; you decide whether to give your athlete a login. How Eli works, and the things it refuses to do, are described in How Eli works.

What the Service is not. It does not provide medical advice, mental health treatment, legal advice, or financial advice. It does not contain a social feed, rankings of athletes, or any messaging between adults and minors.

If a conversation indicates a crisis, the Service follows the published crisis protocol, which includes notifying the account holder.

4. Eligibility answers: informational, not a determination#

This is the most important paragraph in these terms, so it is in plain words.

What the Service tells you about eligibility is informational. It is not a determination, and it is not advice you should act on alone. We are not a school, a state high school association, the NCAA, the NAIA, the NJCAA, or any other body with authority to decide whether an athlete is eligible. Nothing we say binds any of them.

Rules change, they differ by state and by association, they have exceptions, and they turn on facts we may not have. Our rules engine is built from published sources and we work to keep it current, but we do not warrant that any answer is complete, current, or correct for your situation.

Before you act on anything consequential — transferring schools, moving, sitting out a season, changing your athlete’s academic plan, signing anything, or paying anyone — confirm it with your school’s athletic director, your state high school association, or the NCAA Eligibility Center. The Service repeats this at the point of the answer. Decisions you make are yours.

We do not guarantee outcomes. Nothing in the Service is a promise of an offer, a scholarship, a roster spot, playing time, recruitment, exposure, or admission, and no statement by Eli should be read as one.

5. Your account, and your athlete’s login#

As the account holder, you are responsible for:

• keeping your credentials secure, and telling us promptly if you think someone else has them;
• everything done through your account, including through an athlete login you create;
• deciding whether your athlete should use Eli at all, and supervising that use as you would any other tool you hand a teenager;
• the accuracy of what you enter about your athlete;
• reading the crisis protocol before you create an athlete login, so that you know what happens if a hard conversation occurs and that you will be notified.

You can read your athlete’s conversations, read and delete Eli’s memory, export the record, disable the athlete login, and delete the account. Your athlete is told at first login that you can do all of this.

Sending to college coaches. If you turn on sending, you are asking us to send the information you chose about your athlete to college coaches, from the email of the coach you invite, as Privacy policy (“Sending to college coaches”) describes. You confirm that what you include is accurate and yours to share. The coach you invite agrees to these terms for that purpose only: he sends for your athlete, at your request, and does nothing else with the information. You can stop sending at any time; messages already delivered cannot be recalled. We do not promise that any college will read, answer, or recruit your athlete.

6. Acceptable use#

Do not:

• use the Service if you are under 13, or let a child under 13 use it;
• create an account for someone else’s child without being that child’s parent or guardian;
• use the Service for anything other than your own family’s athletes;
• use it on behalf of a club, school, recruiting service, or other organization, or resell, sublicense, or commercialize any part of it;
• scrape, crawl, or bulk-extract the Service, the rules engine, or its citations, or use automated means to access it;
• reverse engineer the Service, or try to extract the rules engine or the prompts behind it;
• attempt to defeat the age screen, the AI disclosure, the break reminders, or the crisis protocol, or get Eli to produce the advice it refuses to give — including weight, calorie, or body-composition targets for a minor;
• upload someone else’s personal or health information without the right to do so;
• upload unlawful content, or use the Service to harass or harm anyone;
• interfere with the Service’s security or availability.

We may suspend or close an account that breaks these rules. Where we can, we will tell you first.

7. Subscriptions and billing#

• Sold through the App Store. Subscriptions are purchased through the Apple App Store and billed by Apple to your Apple Account. We never see or handle your card. Apple’s terms govern the transaction itself, and Apple’s App Review Guidelines, including 5.1.2(i) on data use and 5.1.3 on health data, govern what we may do with what we collect.
• Family plans. A subscription covers a family: the parent account, one athlete, and that athlete’s login. Plans and prices are shown in the app and on the App Store before you buy.
• Free first month. New subscribers are offered their first month free. Apple decides who is eligible, usually anyone who has not had a free offer on this subscription before, and the app shows the offer only when Apple says you qualify. If you cancel before the free month ends, you are not charged. Unless you cancel, the subscription begins at the end of the free month at the price shown at purchase.
• Renewal. Subscriptions renew automatically for the term you chose until you cancel.
• Cancellation. Cancel any time through the App Store, in your Apple Account subscription settings. Cancelling stops future charges; your access continues to the end of the period you paid for. We cannot cancel an App Store subscription for you, and we do not put a cancellation maze in your way — it is Apple’s standard flow.
• No multi-year contracts. We do not offer or require them, and there are no early-termination fees.
• Refunds are handled by Apple under Apple’s policies. If something we did caused the problem, write to us and we will help you make the case. When Apple refunds a purchase, the access it paid for ends when Apple tells us.
• A failed renewal payment. If Apple cannot collect a renewal, it keeps trying for a while, and during Apple’s billing grace period your access continues. If the payment still does not go through, access ends until it does. Your data stays either way.
• Price changes apply to future terms only, and Apple will notify you and require your consent where its rules require it.
• Cancelling a subscription does not by itself delete your data; delete the account if that is what you want. See Retention schedule.

8. Your content, and ours#

Yours stays yours. The athlete record, the documents you upload, and your side of the conversations remain yours. You grant us only the permission we need to run the Service for you: to store, process, display, and back up that content, and to send the minimum necessary text to the AI provider described in Privacy policy. We do not use your content to train AI models, and our providers are contractually barred from doing so.

Ours stays ours. The Service, the rules engine, the software, and the OT Elevate and Eli names and marks belong to the Company. These terms give you a personal, non-transferable, non-exclusive right to use the Service for your own family while your subscription is active, and nothing more.

Feedback. If you send us a bug report or a suggestion, we may use it without owing you anything for it.

9. Privacy#

Privacy policy describes what we collect and what we do with it, and is part of these terms. The short version: no ads, no sale of personal information, no precise location, no tracking SDKs, health data under its own rules, published retention limits, and deletion that reaches backups.

OT Elevate is paid for by families only. It takes no money from clubs, camps, showcases, recruiting services, trainers, sellers, or colleges — see Conflicts and funding.

10. Disclaimers and limitation of liability#

Disclaimer. The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service’s information is accurate, current, complete, or suited to your situation. We do not warrant that the Service will be uninterrupted or error-free.

No professional relationship. Using the Service does not create a medical, therapeutic, legal, or compliance relationship between you and the Company.

Limitation of liability. To the fullest extent the law allows, the Company is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost opportunities — including lost eligibility, lost scholarships, lost roster spots, or lost recruitment — arising out of your use of the Service. Our total liability for any claim arising out of these terms or the Service is limited to the amount you paid us in the 12 months before the claim arose.

What we do not limit. Nothing here limits liability that cannot be limited by law, including for our own fraud, gross negligence, or willful misconduct, or for death or personal injury caused by our negligence.

Your responsibility. You remain responsible for confirming consequential eligibility questions with the authorities named in Section 4, and for decisions you make about your athlete’s health, schooling, and sport.

11. Suspension and termination#

You may stop using the Service at any time: cancel through the App Store and delete your account in the app. We may suspend or terminate an account for a breach of these terms, for a legal requirement, or if we discontinue the Service. If we discontinue the Service, we will give you notice and a way to export your record before it goes away. Sections 4, 8, 10, and any term that by its nature should survive, survive termination.

12. Changes to these terms#

If we change these terms materially we will tell you in the app before the change takes effect and update the date at the top. If you do not accept a change, cancel your subscription and stop using the Service; continuing to use it after the change takes effect means you accept it.

13. Governing law and disputes#

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. A dispute not brought in small claims court will be heard only in the state or federal courts located in Collin County, Texas, and you and we agree to those courts’ jurisdiction. These terms have no arbitration clause and no class-action waiver. Nothing in these terms prevents you from contacting a regulator or an attorney general in your state.

14. Contact#

OverTime Sport Operations, LLC
support@otsportops.com
Safety concerns: safety@otsportops.com
515 Winchester Drive, Celina, TX 75009